Return & Exchange Policy

Caravanserai does not offer refunds on purchases. Eligible items may be exchanged in accordance with the policy outlined below.

All online orders are either made to order or offered as limited runs. At our physical studio, garments may be purchased directly from available stock or ordered as made-to-order pieces.

Made-to-order garments are produced specifically for each order, while limited-run pieces are produced in small quantities.

Sale, discounted and special-order items are final sale and cannot be exchanged.

Jewellery, accessories, bags, shoes, intimates, hosiery, swimwear, artwork and home goods are also final sale and cannot be returned or exchanged.

All exchange requests must be approved by Caravanserai before an item is sent back.

To request an exchange, contact us through Instagram at @caravanseraistudio or by email via our contact page with your order details.

• Do not send any item back until you have received confirmation and return instructions from us.
• Once your exchange request is approved, we will share the return address and further instructions directly with you.
• Items sent back without prior authorisation may not be accepted.

Full-price garments purchased directly from our studio may be exchanged within 7 days of purchase, subject to approval and the conditions outlined below. The original receipt must be presented.

Made-to-order garments purchased at the studio may be exchanged for a different size within this period, subject to availability. Exchanges due to a change of mind or styling preference are not accepted.

Full-price limited-run items purchased online may be exchanged within 5 days of delivery, subject to approval and the conditions outlined below.

Online made-to-order garments may be exchanged for a different size within 5 days of delivery, subject to availability and approval by Caravanserai. Exchanges due to a change of mind or styling preference are not accepted.

Customers are responsible for arranging and covering the cost of return shipping for approved exchanges. Original shipping charges are non-refundable. Any shipping costs for sending a replacement item will be communicated during the exchange process.

To be eligible for an exchange, items must be unworn, unused, unwashed and in their original condition, with all original tags and packaging intact. Items showing signs of wear, damage or alteration will not be accepted.

Caravanserai reserves the right to decline exchange requests that do not meet these conditions, subject to applicable consumer law.